Refund and Return Policy

Returns

Contact LucentStore before returning any items. The products must be in the same condition. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

If you are not 100% satisfied with your purchase, within 60 days from the purchase date you may either return your purchased product to us for a full refund or exchange it for another product of equal value. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is visible in your account, due to factors that we can't control (bank processing times, etc.). If you’ve done all of this and you still have not received your refund after 10 days since we issue it, please contact us at lucentstore123@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. You have 24h after you received it to apply for an exchange if you're eligible. After that we can't be sure you didn't damage it yourself and an exchange won't be possible anymore. Please send us some picture that reflects the issue. If you need to exchange it for the same item, send us an email at lucentstore@gmail.com and send your item. Email us for more information.

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

We reserve the right to charge a handling fee on all returned products.

Shipping

To return your product, you should mail your product to: Zarka Vasiljevica 3, Novi Sad 21000, Serbia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.